Shipping policy

Shipping Policy

Last Updated: July 9, 2026

Thank you for shopping with us. We are committed to delivering your order safely and on time across the United Arab Emirates.

Order Processing

  • Orders are processed within 1–3 business days after order is successfully confirmed.
  • Orders placed on weekends or UAE public holidays will be processed on the next business day.
  • Once your order has been dispatched, you will receive a confirmation email or SMS with your tracking information.

Shipping Coverage

We currently deliver to all Emirates within the United Arab Emirates, including:

  • Dubai
  • Abu Dhabi
  • Sharjah
  • Ajman
  • Ras Al Khaimah
  • Fujairah
  • Umm Al Quwain
  • Al Ain

Delivery Time

Estimated delivery times are:

  • Dubai: 3–7 business days
  • Abu Dhabi & Sharjah: 3–7business days
  • Other Emirates: 3–7 business days

Please note that delivery times are estimates and may vary during peak seasons, promotional events, or due to circumstances beyond our control.

Shipping Charges

Our shipping rates are as follows:

  • Standard Delivery: Free Delivery

Shipping charges are displayed during checkout before payment is completed.

Cash on Delivery (Available)

  • Please ensure the exact payment amount is available at the time of delivery.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this information to monitor the status of your shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. We are not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses.

Failed Delivery Attempts

If delivery cannot be completed because the customer is unavailable or the address is incorrect:

  • Our courier may attempt redelivery.
  • Additional delivery charges may apply.
  • Orders returned to us due to failed delivery attempts may require repayment of shipping fees before reshipment.

Delays

While we strive to meet estimated delivery times, delays may occur due to:

  • Weather conditions
  • Public holidays
  • High order volumes
  • Courier service disruptions
  • Events beyond our reasonable control

We appreciate your patience should any unexpected delays occur.

Damaged or Lost Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 48 hours of receiving (or expected delivery of) your order. We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.

International Shipping

We currently do not offer international shipping. Orders can only be delivered within the United Arab Emirates.