Refund policy

Return & Refund Policy

Last Updated: July 9, 2026

At [Your Store Name], customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 3 days of receiving your order, provided that:

  • The item is unused, unworn, and in its original condition.
  • The item is returned with its original packaging, tags, and accessories.
  • You provide proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned or exchanged unless they are defective or incorrect:

  • Items marked as "Final Sale" or "Non-Returnable."
  • Gift cards.
  • Personal care, hygiene, or intimate products that have been opened or used.
  • Products damaged due to misuse, improper handling, or normal wear and tear.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Your order number.
  • Clear photos of the product and packaging.
  • A brief description of the issue.

After review, we will arrange a replacement or refund where appropriate.

4. Return Process

To request a return:

  1. Contact our customer support with your order details.
  2. Wait for return authorization before sending the item.
  3. Securely package the item and follow the return instructions provided.

Returns sent without prior approval may not be accepted.

5. Refunds

Once we receive and inspect the returned item, we will notify you of the outcome.

If approved:

  • Refunds for prepaid orders will be issued to the original payment method whenever possible.
  • Refunds for Cash on Delivery (COD) orders will be processed via bank transfer, store credit, or another mutually agreed refund method, unless otherwise required by applicable law.

Approved refunds are generally processed within 5–10 business days after inspection. The time it takes for the funds to appear may vary depending on your bank or payment provider.

6. Exchange Policy

We replace items only if they are:

  • Damaged during delivery.
  • Defective.
  • Incorrectly shipped.

Exchange requests are subject to product availability.

7. Return Shipping

  • If the return is due to our error (wrong, defective, or damaged item), we will cover the return shipping costs.
  • If the return is for any other eligible reason, the customer may be responsible for the return shipping charges unless otherwise stated.

8. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled and must follow the return process if eligible.

Repeated refusal of Cash on Delivery (COD) orders without a valid reason may result in restrictions on future COD purchases.